Sales chat and support solutions

Overview

Live chat is becoming the method of choice for improving customer service and anchoring prospective clients when they arrive at your site. Customers receive immediate response to their needs through live interaction. This builds trust and confidence which increases the chances for continuous business. Live Chat works to help deliver what your visitors want, now.

• Sales Support
• Technical Support
• Information Services

Using Live Chat, your company could monitor users visiting your website in real time, allowing you to observe their behaviour in detail, which could in turn be used proactively.

Just some of the solutions available

Livezilla

Livezilla is open source, which means it`s free to download and use, but will need technical understanding to download install configure and support. Additional modules and functionality can either be bought or developed. Whilst there are other solutions that have more functionality they do come at a monthly cost.

http://www.liveperson.com
8,000 customers and counting worldwide, this is a subscription based service charged per seat. Live person are a Nasdaq LPSN company with many blue chip clients so there is no doubt about the solution working. This tool can be added to websites and allow you to maintain a closer contact with prospect and existing clients.

http://www.websitealive.com/
With costs at about $29 per month per seat website alive is another good example of the options available. Once the subscription is set up it`s just a case f adding to the website and getting to grips with the user interface of the chat agent side as well as the control panel which allows activities to be reviewed.