web 25
LiveZilla Live Help

Sales chat and support solutions


Overview

Live chat is becoming the method of choice for improving customer service and anchoring prospective clients when they arrive at your site. Customers receive immediate response to their needs through live interaction. This builds trust and confidence which increases the chances for continuous business. Live Chat works to help deliver what your visitors want, now.

Online chat support may me of following nature:
  • Sales Support
  • Technical Support
  • Information Services

Using Live Chat, your company could monitor users visiting your website in real time, allowing you to observe their behaviour in detail, which could in turn be used proactively.

Just some of the solutions available

Livezilla

Livezilla is open source, which means it`s free to download and use, but will need technical understanding to download install configure and support. Additional modules and functionality can either be bought or developed. Whilst there are other solutions that have more functionality they do come at a monthly cost.

http://www.liveperson.com
8,000 customers and counting worldwide, this is a subscription based service charged per seat. Live person are a Nasdaq LPSN company with many blue chip clients so there is no doubt about the solution working. This tool can be added to websites and allow you to maintain a closer contact with prospect and existing clients.

http://www.websitealive.com/
With costs at about $29 per month per seat website alive is another good example of the options available. Once the subscription is set up it`s just a case f adding to the website and getting to grips with the user interface of the chat agent side as well as the control panel which allows activities to be reviewed.

  • Benefits
  • SAAS
  • Services and resources
  • Discounts Available
  • Resource tab
  •  
Benefits of Chat Sales & Support Solutions are as follows:
  • Increase Web Site Revenue
  • Reduce Customer Support and Sales Costs
  • Round the clock customer service
  • Globally accessibility
  • Easily Accessible Customer Service
  • Personalize customer online experience
  • Receive Invaluable Customer Feedback

We have launched a SaaS based service for a growing number of solutions where you will benefit from effective solutions without large development costs. We look after the hosting, backups, and any customization needs you have and provide a support framework so that you can focus on doing business. If you require any changes, our rates are reduced as clients will be under a minimum of a 12 month contract.

  • Scoping and analysis
  • Workflow analysis
  • Specification development
  • Design
  • Development
  • Project management
  • Risk management
  • Testing
  • Documentation and user guides
  • Support and customisation
  • SSL certificates
  • DNS services
  • Migrations and upgrades
  • Payment gateways
  • API/Integration
  • For our web development services, we offer:
  • 1) Web 25.
  • 2) Discounts for technical resource and customisation work where there is a hosting contract in place.
  • 3) Discounts are available for nonprofit organisations.