Helpdesk & Ticketing
These systems can really help any organisation manage different activities from support requests to general inquiries. Help Desk and ticketing systems allow a unique refernce to be assigned to an inquiry or support case and subjects to escalation rules so that service levels can be tracked and all communication relating to the issue is linked and easilt reviewed by your team or your client.
There are a number of opensource solutions like osticket and OTRS as well as paid / licenced solution however all will need to be set up and configured to meet your needs and of course on going support and backups.
Webefficient can offer setup, configuration and cutomisation services services combined with hosting
Services Provided
- Scoping & analysis
- Workflow analysis
- Specification development
- Design
- Development
- Project management
- Risk management
- Testing
- Documentation and user guides
- Support and customisation
- SSL certificates
- DNS services
- Migrations and upgrades
- Payment gateways
- API/Integration
- For our web development services, we offer:
- 1) Web 25.
- 2) Discounts for technical resource and customisation work where there is a hosting contract in place.
- 3) Discounts are available for nonprofit organisations.
Key Benefits
- Improved functionality
- Complete browser compatibility
- &Security
- Better performance
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